Position Title: Gift Shop Supervisor
| Department: Hotel |
Date Posted: 3/12/2010 |
| Reports To: Gift Shop Manager |
Posting Expires: 3/19/2010 |
| Pay: E6 |
Hours/Shift: FT Rotating |
Summary:
Cover Letter and Resume Required
Responsible for the daily supervision of all aspects of the Gift Shops, and promoting excellent standards for guest service and satisfaction.
Essential Duties and Responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Maintains appropriate staffing levels in the Gift Shops, by assisting with interviews, selecting, training, scheduling, evaluating, promoting, disciplining and terminating Associates, as needed.
• Provides guest service related assistance in the Gift Shops, such as assisting guests with selection and/or purchases, handling exchanges, redeeming complimentary and giving direction to various areas of the property.
• Ensures that the work areas are neat, clean, and well stocked with supplies.
• Acts as a liaison between Gift Shop Associates and upper management.
• Utilizing effective communication skills, creatively resolving problems in the Gift Shops.
• Creatively resolves problems with guests, including complaints and inquiries.
• Assists the Gift Shop Manager in ordering and maintaining appropriate stock.
• Facilitates the flow of information throughout the Gift Shops, by attending regularly scheduled meetings.
• Ensures a maximum level of guest service and satisfaction in the Gift Shops is achieved and maintained.
• Inspects merchandise to ensure it is priced and displayed.
• Held accountable, to high degree, for the accuracy and thoroughness of departmental records and reports.
• Assists Gift Shop clerks with tasks which they are having difficulty completing.
• Instills and removes cash register receipt tape and audits cash reports.
• Responsible for maintaining a consistent and regular attendance record.
Promotes the following within the department and among all Associates:
• Creates an atmosphere of FUN for all casino guests.
• Encourages mutual respect, dignity and integrity with all Associates, by setting positive examples.
• Instills an atmosphere that encourages Associates to share ideas, discuss concerns and resolve conflicts.
• Retains Associates through involvement in Associate Training and Development.
• Explains WHY we do things, in advance of doing them.
SUPERVISORY RESPONSIBILITIES:
Directly supervises the activities of all Gift Shop Associates on assigned shift.
Qualifications:
* Qualifications not specified as preferred will be required*
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE:
• High school diploma or general education degree (GED) required.
SPECIAL QUALIFICATIONS:
• Must possess excellent communication and organizational skills.
• One to three years’ retail experience required, preferably in a Casino or Hotel.
LANGUAGE SKILLS:
• Ability to read, analyze, and interprets documents, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of guests or Associates of company.
MATHEMATICAL SKILLS:
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.
REASONING ABILITY:
• Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving several concrete variables.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an Associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities abilities to perform the essential functions.
While performing the duties of this job, the Associate is regularly required to;
• talk or hear;
• stand; walk; sit;
• use hand and finger, handle, or feel objects, tools or controls;
• reach with hands and arms;
• climb or balance, stoop, kneel, crouch, or crawl.
Lift and/or move objects weighing up to fifty (50) pounds.
Specific vision abilities required by this job include:
• close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate-to-loud.