FAQ and Code of Conduct

Grand Harmony Spa FAQ

IMPORTANT INFORMATION


SCHEDULING

Appointments are available daily. To ensure you receive your preferred treatment times, it is recommended that reservations are booked as far in advance as possible.

TECHNICIAN PREFERENCE

Please inform us during the reservation if you prefer a male or female therapist, or have no preference and instead prefer the best qualified therapist for your needs. All staff are professionally trained and licensed to ensure the highest quality of service and integrity. Proper draping techniques are always used to ensure your comfort at all times.

CANCELLATIONS

As a courtesy to the staff and other guests, please provide a minimum of 6 hours advance notice of appointment cancellations or changes. Appointments cancelled in less than the required time and no-shows will be billed in full. There will be no charge if we are able to re-book your appointment.

AGE REQUIREMENT

Spa services are appropriate for guests 16 years and older.

SPA ATTIRE AND AMENITIES

The Grand Harmony spa experience includes a co-ed whirlpool and relaxation lounge. For those desiring privacy, men’s and women’s locker rooms offer aromatherapy steam rooms and private relaxation lounges. Our lounges feature an assortment of complimentary spa beverages and snacks. Luxurious robes, slippers and grooming products are made available for your use. Your valuables are special – please do not bring them with you.

ARRIVAL

Please arrive 30 minutes prior to your appointment time to check-in and enjoy the facilities. If you arrive late, your treatment will end on time so that the next appointment may begin as scheduled. Should this happen, your service will be charged in full.

QUIET & HEALTHY ENVIRONMENT

To ensure a quiet and relaxing environment, please turn off cellular phones and electronic devices at the spa. Tobacco and alcohol are not permitted.

HEALTH CONSIDERATIONS

Please inform the spa staff if you have any medical conditions, including pregnancy, sunburn or special needs prior to your treatment. Certain skin care products and waxing are not recommended while using specific prescription medications. If you have allergies, including seaweed, iodine, and nuts, please inform our staff. This will ensure that appropriate products are carefully chosen for you.

GRATUITIES

An additional 18% gratuity is additional to the cost of each service.

FREQUENTLY ASKED QUESTIONS


What do I need to bring with me to Grand Harmony Spa?

Please leave all your valuables at home. We will provide you with a robe, spa sandals and grooming amenities during your stay. Should you want to take advantage of our co-ed whirlpool and wet lounge, please bring your bathing suit. If you plan to go out after your spa visit, you may want to bring your personal make-up bag.

For the first time spa-goer, what treatment would you recommend?

You absolutely can’t go wrong with the Grand Harmony Signature Massage or the Grand Harmony Personalized Facial.

Do I wear my undergarments during a massage, bath or body treatment?

For massage, it is not necessary, as you will be professionally draped at all times. However, your comfort is our utmost concern. You are welcome to wear your undergarments if you prefer.

For bath and body treatments we provide you with disposable undergarments. Should you feel more comfortable, you may bring an old swimsuit. Be advised that fabric discoloration is a possibility.

What are your most popular treatments for women? For men?

Women love our Ultra Age-Defying Facial, Grand Harmony Soothing Stones Massage and Sparkling Pomegranate Manicure and Pedicure. Men enjoy our Sister Sky Revive Bath, Sports Massage and Modern Man Hand and Foot Treatment. Of course, couples love our Serenity Suite with a dual whirlpool tub and side-by-side massage tables.

Do men, in general, really enjoy spa treatments?

Absolutely! Many of our most regular guests happen to be men. May we recommend the Men’s Refining Treatment, Neck, Back & Shoulders Massage and Modern Man Foot Treatment.

Do I tip my Treatment Provider? If so, how much?

It is customary to provide an 18% - 20% gratuity for spa services. At Grand Harmony Spa, we take the guess work out of it for you by adding an 18% auto-gratuity for each service. Of course, if you are not completely satisfied with the quality of your service please be sure to let us know.

Will my insurance company pay for spa treatments?

Some insurance companies do cover massage treatments for some types of injuries. We recommend checking with your insurance company to find out if you qualify.

Do you offer acrylic nail services?

Our nail spa features organic nail treatments only. Should you desire to have acrylic nail services, may we recommend visiting Carole’s Grand Salon located in the South Wing Shops across from the swimming pool. Please call 320-384-7737 to make an appointment.

Do you offer hair and make-up services?

We do not offer these types of beauty services. Again, we recommend visiting Carole’s Grand Salon for all of your beauty needs.

CODE OF CONDUCT


YOUR RIGHTS AND RESPONSIBILITIES AS A SPA GUEST

Although there are many spas around the world, each offering a unique experience, they are all devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit. To enjoy your spa experience to the fullest, observe the Code of Conduct, act responsibly and be aware that common sense and personal awareness can help ensure your satisfaction, comfort and safety, as well as that of others.

AS A SPA GUEST, IT IS YOUR RESPONSIBILITY TO:

  • Communicate your preferences, expectations and concerns
  • Communicate complete and accurate health information and reasons for your visit
  • Treat staff and other guests with courtesy and respect
  • Use products, equipment and therapies as directed
  • Engage in efforts to preserve the environment
  • Adhere to the spa’s published policies and procedures

AS A SPA GUEST, YOU HAVE THE RIGHT TO:

  • A clean, safe and comfortable environment
  • Stop a treatment at any time, for any reason
  • Be treated with consideration, dignity and respect
  • Confidential treatment of your disclosed health information
  • Trained staff who respectfully conduct treatments according to treatment protocols and the spa’s policies and procedures
  • Ask questions about your spa experience
  • Information regarding staff training, licensing and certification