Grand Casino Mille Lacs and Grand Casino Hinckley received 34 Reader’s Choice Awards, including six first-place awards, in the 2014 Midwest Gaming & Travel survey of Native American casinos.
Both casinos were honored for having the best players club in Minnesota. This is the 13th consecutive year that the popular Grand Rewards Players Club has been awarded best players club. The club features five tiers with specific benefits for each tier, plus additional rewards, discounts, and members-only invitations. It continues to remain one of the few players clubs in the country to offer cash and complimentary rewards for playing slots and table games at Grand Casino Mille Lacs, Grand Casino Hinckley, or both. Membership is free.
Grand Casino Mille Lacs was recognized for having the friendliest staff, best nearby recreational activities, and best poker tournaments in the River’s Edge Poker Room.
“Receiving these awards is a true source of pride for our team at Grand Casino Mille Lacs,” said Mike Engel, interim general manager of Grand Casino Mille Lacs. “There is no greater seal of approval than being recognized by your guests. We are proud of our Associates for continuing to deliver the best service possible to our guests.”
Grand Casino Mille Lacs received two second-place awards for most knowledgeable/helpful staff and the best slot attendants and six third-place awards for best high-limit area, favorite buffet restaurant (Grand Buffet), best live entertainment, most comfortable bingo hall, favorite poker room, and most comfortable poker room.
In addition to the best players club in Minnesota, Grand Casino Hinckley was recognized with first-place awards for the state’s best selection of slots and reader’s favorite fine dining restaurant – The Winds Steakhouse.
Grand Casino Hinckley received eleven second-place awards for favorite casino, best video poker, best high-limit area, best cash back, best player club parties, most friendly staff, friendliest dealers, best casino hosts, best spa/health club (Grand Harmony Spa), best hotel ambience/décor, and reader’s favorite casual restaurant (Grand Grill Americana). The casino also received nine third-place awards for best concert venue, favorite casino hotel (Grand Casino Hinckley Hotel), most comfortable hotel rooms, best bingo jackpots, best bingo packages, best early bird bingo, best bingo/casino combination, best poker tournaments and best nearby recreational activities.
“Our focus has always been on providing our Guests with an exceptional experience,” said Mel Towle, general manager of Grand Casino Hinckley. “We are thrilled to have been recognized for these awards. It is a true testament to our Associate’s commitment to providing great guest service.”
A full listing of Midwest Gaming & Travel’s 2014 Readers’ Choice Awards winners will appear in its September issue.