Grand Casino is Open! Come in and Play!


We have safety measures in place to keep our Guests, our Associates, and our community safe. 

We looked at every human touchpoint at our properties to develop this first “phase one” plan. You can view that plan in detail here
While our gaming floor is open, you’ll notice other amenities are not open. Our goal is to reopen your favorite places and spaces while making sure we can keep a clean and safe environment. We’ll adjust operations as needed. And we’ll provide updates on our website and social pages as we reopen more parts of the casino. 

Our commitment to this plan gives us the confidence to welcome you back safely.

Banquet services and convention sales are currently operating at a reduced capacity. If you would like to speak with a representative about an inquiry, please contact Ericka Keep at 320-532-8555.




Hand sanitizer dispensers are located at Guest entrances and in other high-contact areas.



All food safety measures are followed, and we've increased the frequency of food and beverage equipment cleaning and disinfecting.



An intensive cleaning schedule is in place, focusing on frequent contact surfaces.



We are asking both Guests and Associates to practice six feet of social distancing.



Casino occupancy limits will be closely monitored, as well as seating in our restaurants.



Non-invasive temperature checks are required for Guests and Associates.



Our gaming floors are smoke-free. Smoking lounges are available.

What’s Open, What’s Not 


The good news is that our gaming floor is open at both casinos. Bingo and Pull Tabs have reopened at Grand Casino Mille Lacs and Grand Casino Hinckley. Check here for more information.

Bingo is operating on a reduced capacity. Food & drinks are not permitted inside the Bingo Hall.

Poker remains closed until further notice.

Food & Drinks

Both casinos will have grab & go or carry out food options available, at Plums (daily) and 1991 Kitchen (weekends) at Grand Casino Mille Lacs and Grand Provisions, Provisions To-Go, Stories, and The Winds Steakhouse at Grand Casino Hinckley. Seating in the restaurants is available as well. 

Restaurants, including Rival House and The Grille House will remain closed until a future phase.

Up North Bar at Mille Lacs and Silver 7s at Hinckley will remain open as service bars only. Sitting or standing at the bar will not be permitted.

Cocktail & beverage service on the gaming floor will continue without interruption. 

Grand Casino Hinckley's Food & Beverage venues are now Ecolab Science Certified. 

Grand Casino is complying with Health regulations, to learn more click to learn more.

Other temporary closures

There will be no valet or shuttle services provided at this time, and the bell desk, fitness center, pools, and Grand Arcades also remain closed.

Hotel Stays

Due to reduced capacity, the maximum length of stay in any Guest room is 5 nights. Stay-over service will only be completed upon request while a Guest has vacated the room. The pool is open with Limited Hours. Stay-over service will be limited to the sanitization of high touch surfaces, replacement of any towels, and remove any garbage. The following amenities have been removed from Guest rooms: tissue, coffee, notepads, pens, additional blankets/pillows. Should you need any of these items, they can be requested for delivery by contacting the front desk during your stay.

The Grand Casino Hinckley Hotel is now Ecolab Science Certified. 


Q: When are you reopening?

A: Grand Casino Mille Lacs and Grand Casino Hinckley reopened to the public on Monday, June 1, at 9 a.m. We look forward to seeing you soon!

Q: Do you require face coverings?

A: Effective Friday, May 14, 2021, the mask and face coverings mandate has been lifted for Grand Casino Mille Lacs and Grand Casino Hinckley.  

Q: What will happen to my Grand Rewards tier status?

A: Grand Rewards tier status was on hold during our temporary closure. Please stop by the Grand Rewards counter during your next visit to inquire about your tier status.   

Q: Are promotions being rescheduled?

A: Events and promotions are now in full swing at Grand Casino Mille Lacs and Grand Casino Hinckley. More information is posted here.  

Q: Did you clean the casino(s) during the closure?

A: Yes, we disinfected and deep cleaned all areas of Grand Casino Mille Lacs and Grand Casino Hinckley. Also, an enhanced cleaning schedule is being implemented across both properties on a more-frequent basis. To learn more about the Health, Safety and Sanitation plan, please click here.  

Q: What if I have a cash-out ticket from a slot machine that expires while Grand Casino is temporarily closed?

A: We are extending the expiration date for slot machine cash out vouchers 100 days from their current expiration dates. On your next visit, please stop by the Cashier Counter to have your expired cash-out voucher redeemed.  

Q: I purchased tickets for an event that was postponed. How do I get a refund?

A: Refunds for tickets are done at their point of purchase. All entertainment updates are posted here.  

Q: Can I still book a group event?

A: Group events, banquets, and VIP dinners have been cancelled.

Q: Is Grand Casino hotel open?

A: Yes, you can make reservations now through our website at or by calling 800-468-3517. The maximum length of stay in any Guest room is 5 nights. If you have any questions, please email them to:

Q: Are you opening smoke-free?

A: Yes – the gaming floors at Grand Casino Mille Lacs and Grand Casino Hinckley are smoke-free. We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting.  There are temporary smoking lounges set up at each property. As always, smoking is permitted outdoors. 

Q: Is the RV Resort open?

A: The RV Resort is open. You can call 1-800-468-3517 to check availability and book your reservation.  

Q: What if I have questions that have not been addressed above?

A: For questions related to Grand Casino Mille Lacs, please contact For questions regarding Grand Casino Hinckley, please contact We would be happy to answer any additional questions you may have.