Grand Casino opened Monday, June 1, at 9 A.M. We can't wait to see you!
But first, a word about your safety.
This is a “phased” opening because we want to keep our communities, Guests, and Associates safe.
We looked at every human touchpoint at our properties to develop this first “phase one” plan. You can view that plan in detail here.
You’ll notice not every part of the casino is open. Our goal is to reopen your favorite places and spaces, while making sure we can keep a clean and safe environment. We’ll adjust operations as needed. And we’ll provide updates on our website as we reopen more parts of the casino.
Our commitment to this plan gives us the confidence to welcome you back.
What to know before you come to Grand Casino
After thoroughly analyzing operations for the development of this plan, Grand Casino has decided that both locations will reopen the gaming floors as smoke-free environments.
We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting. The Bingo Halls at each property will be set up as smoking lounges to accommodate Guests. As always, smoking is permitted outdoors.
If you’ve got cabin fever, we completely understand — we do too! But if you have an actual fever, you’re going to want to stay home. Seriously.
New Entrance Procedures
All Guests must enter through the main casino entrance at each property.
We’ll be using non-invasive thermal cameras to scan your temperature. Associates will also have temperature checks before the start of each shift.
Anyone with a temperature over 100°F will be given a second screening. Nobody with a temperature of 100°F or higher will be allowed to enter. Anyone refusing a temperature reading will not be admitted.
Secondary screenings may also happen if Guests or Associates appear to have visible symptoms like coughing or difficulty breathing. The first responders at Grand Casino are trained to address any visible symptoms and direct the individual to the right care if needed.
We are asking all Guests and Associates who know they are not feeling well to stay home.
Personal Protection Equipment (PPE)
Guests will now be required to also wear a mask or face covering. For those Guests who do not have a mask or face covering, a limited number of complimentary masks will be given at the entrance each day, while supplies last. Additional masks will be available for purchase at each property for $1. We may have to ask you to remove your mask briefly to confirm your identification.
Every Associate will be required to wear a mask or face covering on property.
Gloves will be provided to Associates whose responsibilities require them. These Associates include housekeeping and public area attendants and security officers in direct contact with Guests.
Based on their roles, some Associates will wear additional personal protective equipment. Training on how to properly use and dispose of this equipment is mandatory.
Be Social, From a Distance, at Grand Casino
You’ll also notice that we’ve made some changes to our restaurant seating, table games, and other areas to make sure we all practice social distancing.
We ask that Guests stand at least six feet away from other groups not traveling with them while standing in lines, using elevators, or moving around the property.
Associates are also practicing social distancing by standing at least six feet away from Guests and other Associates whenever possible.
Casino occupancy limits will be closely monitored.
Increased Cleaning, Disinfecting, and Sanitizing
We have so many new cleaning, disinfecting, and sanitation procedures, you’ll want to high-five us. But please don’t. We just washed our hands.
Grand Casino is now following a more intensive cleaning schedule in all public spaces. We’re emphasizing frequent contact surfaces such as front desk/check-in counters, entrances, elevators, door handles, public restrooms, slot machines, table games, dining surfaces, and seating areas.
You’ll find hand sanitizer dispensers located at Guest entrances and in other high-contact areas like the hotel lobby, at elevator landings, near cashiers, at Grand Rewards, at restaurant entrances, in meeting and convention spaces, and at key areas on the casino floor.
Sanitizing wipes are available on the casino floor for Guests who want to give surfaces — like your favorite slot machine — an extra wipe.
In addition to the visible changes we already mentioned, you should know that, behind the scenes, Grand Casino’s Associates are social distancing, washing hands frequently, and following other recommended safety guidance.
What’s Open, What’s Not
The good news is that most of the gaming floor is reopening — with the necessary changes to keep us all safe — so there will be plenty of flashing lights and bells and whistles. However, bingo at Grand Casino Hinckley, poker at Grand Casino Mille Lacs, and pull tabs at Grand Casino Hinckley will not be open during phase one.
Bingo and Pull Tabs have reopened at Grand Casino Mille Lacs.
Don't worry, you won't go hungry! Both casinos will have food options available, such as Plums at Grand Casino Mille Lacs and Grand Provisions at Grand Casino Hinckley. Other restaurants, like 1991 Kitchen, Grand Cup and Cone, Stories Diner, and Silver Sevens will be open with reduced hours.
Restaurants including the Buffet, The Winds Steakhouse, Rival House and The Grille House will remain closed until a future phase. In-room dining, banquet, and convention services also will remain closed.
Other temporary closures
There will be no valet or shuttle services provided at this time, and the bell desk, pool operations, fitness center, and Grand Arcade also remain closed.