IMPORTANT INFORMATION FOR OUR GUESTS

Grand Casino is Open! Come in and Play!

 

We have safety measures in place to keep our community, our Associates and our Guests safe.

We looked at every human touch point at our properties to develop this first “phase one” plan. You can view that plan in detail here.
 
While our gaming floor is open, you’ll notice other amenities are not open. Our goal is to reopen your favorite places and spaces, while making sure we can keep a clean and safe environment. We’ll adjust operations as needed. And we’ll provide updates on our website and social pages as we reopen more parts of the casino.

Our commitment to this plan gives us the confidence to welcome you back safely.

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MASKS REQUIRED

In order for us to keep all our Guests and Associates as safe as possible, proper use of face masks or coverings is required at all times

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HAND SANITIZER STATIONS

Hand sanitizer dispensers are located at Guest entrances and in other high-contact areas.

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FOOD SAFETY

All food safety measures are followed, and we've increased the frequency of food and beverage equipment cleaning and disinfecting.

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ENHANCED CLEANING

An intensive cleaning schedule is in place, focusing on frequent contact surfaces.

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SOCIAL DISTANCING

We are asking both Guests and Associates to practice 6 feet of social distance.

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LIMITED SEATING

Casino occupancy limits will be closely monitored, as well as seating in our restaurants.

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TEMPERATURE SCANS

Non-invasive temperature checks are required for Guests and Associates.

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SMOKE-FREE ENVIRONMENT

Our gaming floors are smoke free. Smoking lounges are available.

What’s Open, What’s Not

Gaming

The good news is that our gaming floor is open at both casinos. Bingo and Pull Tabs have reopened at Grand Casino Mille Lacs and Grand Casino Hinckley. Check here for more information. Poker remains closed until further notice.

Food

Both casinos will have food options available, such as Plums at Grand Casino Mille Lacs and Grand Provisions at Grand Casino Hinckley. Other restaurants, like 1991 Kitchen, Grand Cup, and Cone, Stories Diner, and Silver Sevens, will be open with reduced hours.

Restaurants, including The Winds Steakhouse, Rival House, and The Grille House, will remain closed until a future phase. In-room dining, banquet, and convention services also will remain closed. For more information about what is open, click here.

Other temporary closures

There will be no valet or shuttle services provided at this time, and the bell desk, fitness center, and Grand Arcades also remain closed.

Hotel Stays

Due to reduced capacity, the maximum length of stay in any Guest room is 5 nights. Stay-over service will only be completed upon request while a Guest has vacated the room. The pool is open with Limited Hours. Stay-over service will be limited to the sanitization of high touch surfaces, replacement of any towels, and remove any garbage. The following amenities have been removed from Guest rooms: tissue, coffee, notepads, pens, additional blankets/pillows. Should you need any of these items, they can be requested for delivery by contacting the front desk during your stay.

Q&A

Q: When are you reopening?

A: Grand Casino Mille Lacs and Grand Casino Hinckley reopened to the public on Monday, June 1, at 9 a.m. We look forward to seeing you soon!

Q: Do you require face coverings?

A: Yes, we require face coverings at both Grand Casino Mille Lacs and Grand Casino Hinckley for Associates and Guests. A limited number of complimentary masks are available daily. Once that supply is gone, masks and face coverings are available for purchase on the properties.

Masks or face coverings must be worn properly at all times while on the gaming floor. While you are dining at one of our restaurants, you may remove your face coverings. If you have to leave your table for any reason, your face covering will need to be worn. We may refuse service if you’re not properly wearing your mask. 

Q: What will happen to my Grand Rewards tier status?

A: Grand Rewards tier status was on hold during our temporary closure. Please stop by the Grand Rewards counter during your next visit to inquire about your tier status.   

Q: Are promotions being rescheduled?

A: Events and promotions are now in full swing at Grand Casino Mille Lacs and Grand Casino Hinckley. More information is posted here.  

Q: Did you clean the casino(s) during the closure?

A: Yes, we disinfected and deep cleaned all areas of Grand Casino Mille Lacs and Grand Casino Hinckley. Also, an enhanced cleaning schedule is being implemented across both properties on a more-frequent basis. To learn more about the Health, Safety and Sanitation plan, please click here.  

Q: What if I have a cash out ticket from a slot machine that expires while Grand Casino is temporarily closed?

A: We are extending the expiration date for slot machine cash out vouchers 100 days from their current expiration dates. On your next visit, please stop by the Cashier Counter to have your expired cash out voucher redeemed.  

Q: I purchased tickets for an event that was postponed. How do I get a refund?

A: Refunds for tickets are done at their point of purchase. All entertainment updates are posted here.  

Q: Is Grand Casino hotel open?

A: Yes, you can make reservations now through our website at grandcasinomn.com/lodging or by calling 800-468-3517. The maximum length of stay in any Guest room is 3 nights. If you have any questions, please email them to: GRContactGCH@grcasinos.com.

Q: Are you opening smoke-free?

A: Yes – the gaming floors at Grand Casino Mille Lacs and Grand Casino Hinckley are smoke-free. We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting.  There are temporary smoking lounges set up at each property. As always, smoking is permitted outdoors. 

Q: Is the RV Resort open?

A: The RV Resort is open. You can call 1-800-468-3517 to check availability and book your reservation.  

Q: What if I have questions that have not been addressed above?

A: For questions related to Grand Casino Mille Lacs, please contact GRcontactGCML@grcasinos.com. For questions regarding Grand Casino Hinckley, please contact GRContactGCH@grcasinos.com. We would be happy to answer any additional questions you may have.