IMPORTANT INFORMATION FOR OUR GUESTS

Grand Casino is Open! Come in and Play!

 

We have safety measures in place to keep our Guests, our Associates, and our community safe. 

We looked at every human touchpoint at our properties to develop this first “phase one” plan. You can view that plan in detail here. 

While our gaming floor is open, you’ll notice other amenities are not open. Our goal is to reopen your favorite places and spaces while making sure we can keep a clean and safe environment. We’ll adjust operations as needed. And we’ll provide updates on our website and social pages as we reopen more parts of the casino. 

Our commitment to this plan gives us the confidence to welcome you back safely.

 

 

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HAND SANITIZER STATIONS

Hand sanitizer dispensers are located at Guest entrances and in other high-contact areas.

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FOOD SAFETY

All food safety measures are followed, and we've increased the frequency of food and beverage equipment cleaning and disinfecting.

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ENHANCED CLEANING

An intensive cleaning schedule is in place, focusing on frequent contact surfaces.

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SOCIAL DISTANCING

We are asking both Guests and Associates to practice six feet of social distancing.

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SMOKE-FREE ENVIRONMENT

Our gaming floors are smoke-free. Smoking lounges are available.

What’s Open, What’s Not 

Gaming

The gaming floor is open at both casinos. Bingo and Pull Tabs have reopened at Grand Casino Mille Lacs and Grand Casino Hinckley. Check here for more information.

Poker remains closed until further notice.

Food & Drinks

Both casinos have seating available, grab & go or carry out food options available:

Grand Casino Mille Lacs: Plums (daily), 1991 Kitchen (weekends), The Up North Bar
Grand Casino Hinckley: Provisions To-Go, Stories, The Winds Steakhouse, Silver 7s, 411 Craft Bar

Cocktail & beverage service is available on both gaming floors.  

Restaurants, including Grand Provisions, Rival House, and The Grille House will remain closed until a future phase.

Banquet services and convention sales are currently operating at a reduced capacity. If you would like to speak with a representative about an inquiry, please contact Ericka Keep (Mille Lacs) at 320-532-8555 or Ashley Feine (Hinckley) at 320-384-4546.

Grand Casino Mille Lacs and Grand Casino Hinckley's Food & Beverage venues are Ecolab Science Certified. 

Grand Casino is complying with Health regulations, to learn more click to learn more.

Other Amenities

At Grand Casino Mille Lacs, valet and shuttle services remain closed. The fitness center, and pool will re-open July 23, 2021. The bell desk, and Arcade remain closed at this time. 

At Grand Casino Hinckley, the shuttle service is available from 8 a.m. - 3 a.m., Thursday through Sunday. The bell desk, fitness center, & pool is also open. The Grand Arcade remains closed.

Hotel Stays

Due to reduced capacity, the maximum length of stay in any Guest room is 5 nights. Stay-over service will only be completed upon request while a Guest has vacated the room. The pool is open with limited hours at Grand Casino Hinckley. Stay-over service will be limited to the sanitization of high-touch surfaces, replacement of any towels, and removal of any garbage. 

The Grand Casino Mille Lacs and Grand Casino Hinckley Hotels are Ecolab Science Certified. 

Q&A

Q: Do you require face coverings?

A: Effective Friday, May 14, 2021, the mask and face coverings mandate has been lifted for Grand Casino Mille Lacs and Grand Casino Hinckley.  

Q: Are promotions being rescheduled?

A: Events and promotions are now in full swing at Grand Casino Mille Lacs and Grand Casino Hinckley. More information is posted here.  

Q: Is the Grand Casino hotel open?

A: Yes, you can make reservations now through our website at grandcasinomn.com/lodging or by calling 800-468-3517. The maximum length of stay in any Guest room is 5 nights. If you have any questions, please email them to: GRContactGCH@grcasinos.com.

Q: Are you opening smoke-free?

A: Yes – the gaming floors at Grand Casino Mille Lacs and Grand Casino Hinckley are smoke-free. We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting.  There are temporary smoking lounges set up at each property. As always, smoking is permitted outdoors. 

Q: Is the RV Resort open?

A: The RV Resort is open. You can call 1-800-468-3517 to check availability and book your reservation.  

Q: What if I have questions that have not been addressed above?

A: For questions related to Grand Casino Mille Lacs, please contact GRcontactGCML@grcasinos.com. For questions regarding Grand Casino Hinckley, please contact GRContactGCH@grcasinos.com. We would be happy to answer any additional questions you may have.