IMPORTANT INFORMATION FOR OUR GUESTS

We're open

Grand Casino opens Monday, June 1, at 9 A.M. We can't wait to see you! 

 

But first, a word about your safety.

This is a “phased” opening because we want to keep our communities, Guests, and Associates safe.

We looked at every human touchpoint at our properties to develop this first “phase one” plan. You can view that plan in detail here.

You’ll notice not every part of the casino is open. Our goal is to reopen your favorite places and spaces, while making sure we can keep a clean and safe environment. We’ll adjust operations as needed. And we’ll provide updates on our website as we reopen more parts of the casino.

Our commitment to this plan gives us the confidence to welcome you back.

What to know before you come to Grand Casino

 

After thoroughly analyzing operations for the development of this plan, Grand Casino has decided that both locations will reopen the gaming floors as smoke-free environments.  

We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting.  The Bingo Halls at each property will be set up as smoking lounges to accommodate Guests. As always, smoking is permitted outdoors.

If you’ve got cabin fever, we completely understand — we do too! But if you have an actual fever, you’re going to want to stay home. Seriously. 


New Entrance Procedures

  • All Guests must enter through the main casino entrance at each property.

  • We’ll be using non-invasive thermal cameras to scan your temperature. Associates will also have temperature checks before the start of each shift.

  • Anyone with a temperature over 100°F will be given a second screening. Nobody with a temperature of 100°F or higher will be allowed to enter. Anyone refusing a temperature reading will not be admitted.

  • Secondary screenings may also happen if Guests or Associates appear to have visible symptoms like coughing or difficulty breathing. The first responders at Grand Casino are trained to address any visible symptoms and direct the individual to the right care if needed.

  • We are asking all Guests and Associates who know they are not feeling well to stay home.

 

face mask

Personal Protection Equipment (PPE)

  • Guests will now be required to also wear a mask. For those Guests who do not have a mask, a limited number of complimentary masks will be given at the entrance each day, while supplies last. Additional masks will be available for purchase at each property for $1. We may have to ask you to remove your mask briefly to confirm your identification.

  • Every Associate will be required to wear a mask on property. 

  • Gloves will be provided to Associates whose responsibilities require them. These Associates include housekeeping and public area attendants and security officers in direct contact with Guests.

  • Based on their roles, some Associates will wear additional personal protective equipment. Training on how to properly use and dispose of this equipment is mandatory.


social distancing

Be Social, From a Distance, at Grand Casino

You’ll also notice that we’ve made some changes to our restaurant seating, table games, and other areas to make sure we all practice social distancing.

  • We ask that Guests stand at least six feet away from other groups not traveling with them while standing in lines, using elevators, or moving around the property.

  • Associates are also practicing social distancing by standing at least six feet way from Guests and other Associates whenever possible.

  • Casino occupancy limits will be closely monitored.

 

cleaning & sanitizing

Increased Cleaning, Disinfecting, and Sanitizing

We have so many new cleaning, disinfecting, and sanitation procedures, you’ll want to high-five us. But please don’t. We just washed our hands. 

  • Grand Casino is now following a more intensive cleaning schedule in all public spaces. We’re emphasizing frequent contact surfaces such as front desk/check-in counters, entrances, elevators, door handles, public restrooms, slot machines, table games, dining surfaces, and seating areas.

  • You’ll find hand sanitizer dispensers located at Guest entrances and in other high-contact areas like the hotel lobby, at elevator landings, near cashiers, at Grand Rewards, at restaurant entrances, in meeting and convention spaces, and at key areas on the casino floor.

  • Sanitizing wipes are available on the casino floor for Guests who want to give surfaces — like your favorite slot machine — an extra wipe. Because, let’s face it — it’s kind of satisfying, right?

  • In addition to the visible changes we already mentioned, you should know that, behind the scenes, Grand Casino’s Associates are social distancing, washing hands frequently, and following other recommended safety guidance.

What’s Open, What’s Not

Gaming

The good news is that most of the gaming floor is reopening — with the necessary changes to keep us all safe — so there will be plenty of flashing lights and bells and whistles. However, bingo, poker, and pull tabs will not be open during phase one.

Food

Don't worry, you won't go hungry! Both casinos will have food options available, such as Plums at Grand Casino Mille Lacs and Grand Provisions at Grand Casino Hinckley. Other restaurants, like 1991 Kitchen, Grand Cup and Cone, Stories Diner, and Silver Sevens will be open with reduced hours.

Restaurants including the Buffet, The Winds Steakhouse, Rival House and The Grille House will remain closed until a future phase. In-room dining, banquet, and convention services also will remain closed. 

Other temporary closures

There will be no valet or shuttle services provided at this time, and the bell desk, pool operations, fitness center, and Grand Arcade also remain closed.

 

Q&A

 

Q: When are you reopening?

A: Grand Casino Mille Lacs and Grand Casino Hinckley are reopening to the public on Monday, June 1, at 9 a.m. We look forward to welcoming our valued Guests back!
 
Q: What will happen to my Grand Rewards tier status and offers?

A: All offers for Guests, as well as Grand Rewards tier status, are on hold. The offers you are due to receive for your recent play are temporarily on hold. Once we reopen, we will provide additional information on the status of offers and tier status, which will be prorated during this time.  
 
Q: Are promotions being rescheduled?

A: We are rescheduling most events and promotions at Grand Casino Mille Lacs and Grand Casino Hinckley. More information will be communicated once those plans are in place. For a full list of events and promotions that have been rescheduled, please visit the website at grandcasinomn.com.
 
Q: Did you clean the casino(s) during the closure?

A: Yes, we disinfected and deep cleaned all areas of Grand Casino Mille Lacs and Grand Casino Hinckley. Also, an enhanced cleaning schedule is being implemented across both properties on a more-frequent basis. To learn more about the Health, Safety and Sanitation plan, please click here.
 
Q: What if I have a cash out ticket from a slot machine that expires while Grand Casino is temporarily closed?

A: We are extending the expiration date for slot machine cash out vouchers 100 days from their current expiration dates. On your next visit, please stop by the Cashier Counter to have your expired cash out voucher redeemed.
 
Q: I purchased tickets for an event that was postponed. How do I get a refund?

A: Ticketmaster can refund your ticket. Log in to your Ticketmaster account for a full refund. If you intend on attending the rescheduled show, the ticket will be honored for the new show date.
 
Q: If I made a reservation at Grand Casino hotel, can I get a full refund?

A: Any upcoming reservations through June 15, 2020 have been automatically cancelled and refunded. If your reservation is after June 15, 2020 and you’d like to cancel, please contact us at GRContactGCH@grcasinos.com.
 
Q: When can I make a reservation?

A: You can make reservations now through our website at grandcasinomn.com/lodging or by calling 800-468-3517. If you have any questions, please email them to: GRContactGCH@grcasinos.com.
 
Q: Has anyone tested positive for COVID-19 at Grand Casino?

A: There have been no confirmed or suspected cases of COVID-19 at Grand Casino Mille Lacs or Grand Casino Hinckley.
 
Q: Are you opening smoke-free?

A: Yes – the gaming floors at Grand Casino Mille Lacs and Grand Casino Hinckley are smoke-free. We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting.  The Bingo Halls at each property will be set up as smoking lounges to accommodate Guests. As always, smoking is permitted outdoors.

Q: When will the Grand National Golf Course be open?

A: We are taking this opportunity to prepare the course for a wonderful golf season, and we have not officially opened for the season yet. We will update the website when that decision is made. 
 
Q: Is the RV Resort open? 

A: The RV Resort is open for seasonal site holders. We will update the website when a decision is made to open it for other reservations.
 
Q: What if I have questions that have not been addressed above?

A: For questions related to Grand Casino Mille Lacs, please contact GRcontactGCML@grcasinos.com. For questions regarding Grand Casino Hinckley, please contact GRContactGCH@grcasinos.com. We would be happy to answer any additional questions you may have.