Q: When are you reopening?
A: Grand Casino Mille Lacs and Grand Casino Hinckley reopened to the public on Monday, June 1, at 9 a.m. We look forward to seeing you soon!
Q: Do you require face coverings?
A: Yes, we require face coverings at both Grand Casino Mille Lacs and Grand Casino Hinckley for Associates and Guests. A limited number of complimentary masks are available daily. Once that supply is gone, masks and face coverings are available for purchase on the properties.
Masks or face coverings must be worn properly at all times while on the gaming floor. While you are dining at one of our restaurants, you may remove your face coverings. If you have to leave your table for any reason, your face covering will need to be worn. We may refuse service if you’re not properly wearing your mask.
Q: What will happen to my Grand Rewards tier status?
A: Grand Rewards tier status was on hold during our temporary closure. Please stop by the Grand Rewards counter during your next visit to inquire about your tier status.
Q: Are promotions being rescheduled?
A: Events and promotions are now in full swing at Grand Casino Mille Lacs and Grand Casino Hinckley. More information is posted here.
Q: Did you clean the casino(s) during the closure?
A: Yes, we disinfected and deep cleaned all areas of Grand Casino Mille Lacs and Grand Casino Hinckley. Also, an enhanced cleaning schedule is being implemented across both properties on a more-frequent basis. To learn more about the Health, Safety and Sanitation plan, please click here.
Q: What if I have a cash out ticket from a slot machine that expires while Grand Casino is temporarily closed?
A: We are extending the expiration date for slot machine cash out vouchers 100 days from their current expiration dates. On your next visit, please stop by the Cashier Counter to have your expired cash out voucher redeemed.
Q: I purchased tickets for an event that was postponed. How do I get a refund?
A: Refunds for tickets are done at their point of purchase. All entertainment updates are posted here.
Q: Is Grand Casino hotel open?
A: Yes, you can make reservations now through our website at grandcasinomn.com/lodging or by calling 800-468-3517. The maximum length of stay in any Guest room is 3 nights. If you have any questions, please email them to: GRContactGCH@grcasinos.com.
Q: Are you opening smoke-free?
A: Yes – the gaming floors at Grand Casino Mille Lacs and Grand Casino Hinckley are smoke-free. We are currently assessing the development of smoking lounges at the properties for Guests who wish to smoke while enjoying other amenities in a comfortable setting. There are temporary smoking lounges set up at each property. As always, smoking is permitted outdoors.
Q: Is the RV Resort open?
A: The RV Resort is open. You can call 1-800-468-3517 to check availability and book your reservation.
Q: What if I have questions that have not been addressed above?
A: For questions related to Grand Casino Mille Lacs, please contact GRcontactGCML@grcasinos.com. For questions regarding Grand Casino Hinckley, please contact GRContactGCH@grcasinos.com. We would be happy to answer any additional questions you may have.